Last Updated: 27 November 2025
Terms and Conditions
Before using this Website (“lemoiskincare.com”), please read the Terms & Conditions set forth below, as they apply to your usage of this website. By using and continuing access to this Website, you shall conclusively be deemed to have accepted the Terms & Conditions set forth below.
These Terms & Conditions govern your access to and use of the Website, including any content, functionality, and services offered on or through the Website (collectively, the “Services”). The Website is powered by SHOPLINE (https://shopline.hk), with brand journaling and newsletters hosted on Substack (https://substack.com), and email marketing facilitated by Smartpush (https://app.smartpushedm.com).
All personal data collected is used exclusively within LEMOI Aromatherapy & Wellness Company Limited and is not shared beyond the purposes outlined in our Privacy Policy.
1. Definitions
“Information” means information, data, text, content, analysis, news, reports, programmes, photographs, pictures, graphics, video, audio, software and other materials and services, communications, transmissions and other items, tangible or intangible.
“Personal Data” means personally identifying information or sensitive data (including but not limited to names, addresses, occupations, contacts, and other personal details).
“LEMOI”, “we”, “our” or “us” means LEMOI Aromatherapy & Wellness Company Limited , a Hong Kong registered.
“Services” means services as may be offered from time to time on this Website, including but not limited to online shopping, product sales, delivery, and customer support.
“Terms & Conditions” means the terms set forth below as amended from time to time.
“Third Party Provider” means any provider of information or services on the Website other than LEMOI, including SHOPLINE, Substack, Smartpush, SF Express, Stripe, PayPal, and other payment or logistics partners.
“Users”, “you” or “your” means any person who accesses the Website.
“Website” means lemoiskincare.com and other website(s) hosted by LEMOI from time to time.
2. Changes to Website
We may, in our sole discretion and at any time, without notice to you, add to, amend or remove any Information from the Website, or alter the presentation, substance, or functionality of the Website.
3. Changes to Terms & Conditions
We may amend these Terms & Conditions at any time. Any changes will be effective immediately upon posting the revised version on the Website or notifying you via email. Your continued use of the Website after any such changes constitutes your binding acceptance of the updated Terms & Conditions.
4. User’s Conduct
As a condition of your use of the Website, you must not:
- Trespass, break into, access, use or attempt to trespass, break into, access or use any other parts of our servers, and/or any data areas for which you have not been authorised by us;
- Restrict or inhibit any other user from using and enjoying the Website;
- Post or transmit any unlawful, fraudulent, libellous, defamatory, obscene, pornographic, profane, threatening, abusive, hateful, offensive, or otherwise objectionable or unreasonable Information of any kind, including but not limited to any transmissions constituting or encouraging conduct that may constitute a criminal offence, give rise to civil liability, or otherwise violate any local, state, national or foreign law;
- Post or transmit any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities or schemes or other unsolicited commercial communication, or engage in spamming or flooding;
- Post or transmit any Information or software which contains any virus, Trojan horse, worm or other harmful component;
- Post, publish, transmit, reproduce, distribute or in any way exploit any Information obtained through the Website for commercial purposes; or
- Upload, post, publish, transmit, reproduce, or distribute in any way, Information obtained through the Website which is protected by copyright, or other proprietary rights, or create derivative works with respect thereto, without the prior written permission of the copyright owner or right-holder.
You have no rights in or to the Information available on the Website and you will not use the Information available on the Website in any manner or for any purpose, except as permitted under these Terms & Conditions.
For orders and purchases, you agree to provide accurate information and comply with our Shipping & Delivery Policy, Return & Exchange Policy, and Online Shopping Guide.
Shipping & Delivery Policy
Return & Exchange Policy
Online Shopping Guide
5. Third Party Information
The Information may contain Information provided by Third Party Providers or sourced by LEMOI from other references or sources. The Information on the Website may not be regarded as any recommendation or endorsement by LEMOI for any purpose with respect to any person, product or service.
LEMOI is not responsible if any such Information is not up-to-date; LEMOI does not separately verify such Information. Accordingly, we do not accept any responsibility whatsoever in respect of such Information. Any use of and reliance on such Information is at your own risk. This includes content from SHOPLINE, Substack, Smartpush, and logistics partners like SF Express.
6. Links to and from the Website
The links on the Website may take you to other sites and you acknowledge and agree that LEMOI has no responsibility for the accuracy or availability of any Information provided by linked websites.
Links to other websites do not constitute an endorsement by LEMOI of such websites or the Information, products, advertising or other materials available on those websites.
7. Indemnity
You agree to defend, indemnify and hold us harmless from and against all liabilities, damages, claims, actions, costs and expenses (including but not limited to legal fees), in connection with or arising from your breach of any of these Terms & Conditions and/or your use of the Website. We may, if necessary, participate in the defence of any claim or action and any negotiations for settlement. No settlement which may adversely affect our rights or obligations shall be made without our prior written approval. We reserve the right, at our own expense and on notice to you, to assume exclusive defence and control of any claim or action.
8. Intellectual Property Rights
All content on the Website, including but not limited to text, graphics, logos, images, product names, and trademarks, is the exclusive property of LEMOI Aromatherapy & Wellness Company Limited or its licensors.
In particular, the word mark “LEMOI” and the LEMOI logo are registered trademarks of LEMOI Aromatherapy & Wellness Company Limited in the Hong Kong Special Administrative Region under the Trade Marks Ordinance (Cap. 559) in Classes 3, 35, 41, and 44. Any unauthorised use, reproduction, distribution, or creation of derivative works from these trademarks or any other content on the Website constitutes an infringement of our intellectual property rights and is strictly prohibited.
You may not use, reproduce, modify, or display the “LEMOI” name, the logo, or any other trademarks appearing on the Website without our prior written consent.
9. Feedback
You agree that we are free to use, disclose, adopt and modify all and any ideas, concepts, knowhow, proposals, suggestions, comments and other communications and information provided by you to us (“Feedback”) in connection with the Website and/or Services without any payment to you. You hereby waive and agree to waive all and any rights and claims for any consideration, fees, royalties, charges and/or other payments in relation to our use, disclosure, adoption and/or modification of any or all of your Feedback.
10. Limited Liability and Warranty
All Information is for your general reference only. LEMOI does not accept any responsibility whatsoever in respect of such Information.
Your access to and use of our Website is at your sole risk and is provided “as is”, “as available”. The Website is for your personal use only and we make no representation or warranty of any kind, express or implied, including but not limited to, any warranties on merchantability or fitness for any particular purpose.
Our entire liability and your exclusive remedy with respect to the Website or otherwise, is re-performance of defective services. In jurisdictions which do not allow the exclusion or limitation of certain types of liability, our liability will be limited to the maximum extent permitted by law.
We do not endorse, warrant or guarantee any material, product or service offered through us or our Website. We are not and will not be a party to any transaction between you and any third party.
LEMOI shall not guarantee or assume any responsibility that: the Information on the Website is accurate, adequate, current or reliable, or may be used for any purpose other than for general reference; the Information on the Website is free of defect, error, omission, virus or anything which may change, erase, add to or damage your software, data or equipment; messages sent through the internet will be free from interception, corruption or loss; access to the Website will be available or be uninterrupted; or defects in the Website will be corrected.
In no event will LEMOI be liable to you or any other person for any direct, indirect, incidental, special, punitive or consequential damages, including any loss of business or profit, arising out of any use, or inability to use, the Information, even if LEMOI has been advised of the possibility of such damages.
You will exercise and rely solely on your own skill and judgment in your use and interpretation of the Information. You are responsible to ensure that your use of the Information complies with all applicable legal requirements.
The limitation of liability contained in these Terms & Conditions will apply to the fullest extent permitted by applicable laws. For product-related liabilities, please refer to our Return & Exchange Policy.
Return & Exchange Policy
11. Privacy Policy
For information about our privacy policies and practices, please refer to our Privacy Policy. Your Personal Data is handled strictly in accordance with our Privacy Policy, which forms an integral part of these Terms & Conditions. All Personal Data collected through the Website is used exclusively within LEMOI Aromatherapy & Wellness Company Limited.
Privacy Policy
12. Partial Invalidity
The illegality, invalidity or unenforceability of any provision of these Terms & Conditions under the law of any jurisdiction shall not affect its legality, validity or enforceability under the laws of any other jurisdiction nor the legality, validity or enforceability of any other provision.
13. Miscellaneous
No waiver of any breach under these Terms & Conditions will amount to a waiver of any other breach. The headings in these Terms & Conditions are for convenience only and do not affect interpretation.
14. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by the law of the Hong Kong Special Administrative Region. You agree to submit to the non-exclusive jurisdiction of the Hong Kong courts.
15. Final Interpretation
In case of any dispute, LEMOI Limited reserves the right of final interpretation and decision.
16. Contact
If you have any questions about these Terms & Conditions, please contact us at lemoiskincare@gmail.com
