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Return Policy

Return & Exchange Policy

Last Updated: 27 November 2025

We want you to be completely satisfied with your purchase. In full compliance with the Sale of Goods Ordinance (Cap. 26) and the Trade Descriptions Ordinance (Cap. 362) of Hong Kong, we accept returns or exchanges only for genuine product quality issues.

Eligible for Return or Exchange

You may request a return or exchange if:

The item has a manufacturing defect, damage, or deterioration
The issue is reported within 7 calendar days from the date of receipt or in-store collection
Clear photos of the issue are provided
The item remains unused, in its original packaging, and includes all original accessories and tags

Not Eligible for Return or Exchange

We regret that we cannot accept returns or exchanges for:

Change of mind, personal preference, or dislike of scent, texture, colour, etc.
Items that have been opened or used (for hygiene and safety reasons)
Products explicitly marked as “Final Sale” or “Non-Returnable” (e.g., Clarity Crystal Lamps, Himalayan Salt Lamps, B. Floral Studio, Crystal & Gems and all clearance items)

Return & Exchange Process

1. Submit your request

Email us at lemoiskincare@gmail.com within 7 days of receipt, including:

Your order number
Clear photos clearly showing the defect/damage
A brief description of the issue

2. Review

We will review your request and reply within 1–3 working days.

3. Return the item

If approved, you are responsible for return shipping costs. Please return the item to: Room I, Unit A, 8/F, Chuan Yuan Factory Building, 342-344 Kwun Tong Road, Ngau Tau Kok, Kowloon, Hong Kong

4. Inspection & Resolution

Once we receive and verify the item, we will process either:

A replacement (if stock is available), or
A full refund to your original payment method

This will be completed within 7 working days of receiving the returned item.

Thank you for your understanding. This policy allows us to maintain the highest hygiene standards and product quality while protecting your consumer rights under Hong Kong law.

If you have any questions, please contact us at lemoiskincaregmail.com