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Terms and Conditions

Updated on 2021-August-30

Below terms & conditions are limited to local purchase within Hong Kong delivery via our official online store, we here wish you enjoy shopping with us in advance:  

We are offering online order delivery at a standard shipping cost and a conditional free shipping benefit to our member

Standard Shipping Cost

We are charging standard shipping cost HK$40.00 to all orders checked out as non-member or ordered value below free shipping threshold. Surcharges are applied weather fallen into surcharges policy of our appointed logistics & courier service provider (listed below). 

Free Shipping on orders of net HK$500

We offer free shipping benefit to our member who able to fulfill:  

Once your purchase order hit the threshold of net HK$500 with qualified products, your order is eligible for free shipping with checkout under member login, whenever subjects to service surcharges imposed by our appointed logistics & courier service provider (listed below)

Be our member, with simply register an online account ID at zero cost to enjoy free shipping over threshold.  More benefit to our member, please referring to LEMOI membership program and consider.  

We are offering 2 options of delivery within Hong Kong: 1) Self pick up option in store; 2) Delivery Option by logistics provider:  

1) Store pick up Option

You can consider picking up your order in our store by selecting delivery option "Self collection at LEMOISKINCARE shop front - Lai Chi Kok" during checkout process. Your order will be prepared and ready for pick up within 3 business days (Tuesday to Saturday, exclude store close) and allow of selecting upcoming 7 business days (Tuesday to Saturday, exclude store close) as pick up schedule.  

Your paid order will be kept in store for 30 calendar days upon selected pick up date or payment process completed date, depends on whenever later.  If your order is not being pick up against the mentioned pickup deadline, your order will be considered as an order cancellation without any pre-notices & refund arrangement.  

If you are selecting "Cash on Delivery" service, your unpaid order will be kept in store for 7 calendar days upon selected pick up date. If order is not being pick up against the mentioned pickup deadline, your order will be considered as an order cancellation.  

For enquiry regards to store pick up option, please email us at

2) Logistics & Courier Service Provider Delivery Option

We are appointed SF express "standard express service" as our local courier service provider, who offer to door delivery service; Self Collection at SF Station; SF Service Center; EF Locker 7-eleven or Circle K. 

Our free shipping service are exclusive of Residential & Remote addresses surcharge that charged by courier partner. 

These would be subjected to: 

Residential Address: SF Express Residential Surcharge should be paid by customer on delivery arrival
Remote Area: Customer require to bear the cost for remote residential shipping rate on delivery arrival

Latest Remote & Residential SurchargesTerms & conditions and Privacy Policy are subjected to SF express website announced. 

For enquiry regards to delivery terms, please email us at

Order Dispatch & Delivery Lead Time

Order Dispatch Purchased items will be ready to dispatch within 3-5 business days (Monday to Friday, exclude public holiday), applicable to both order options of self pick up and delivery.  However, dispatch time for pre-order & customs blends items are subjected to separate agreement between LEMOI & client, that not governed by 3-5 business days dispatch terms.   

Delivery Lead Time SF express standard express service lead time are subjected to SF express website announced. Shipments delivered to Hong Kong's residential address or Hong Kong's Designated Areas require an additional business day on delivery

Should you have any enquiries, please contact us at 9875 0038/ email to 

Notification of shipment tracking number

Shipment tracking number will be available when you are selecting SF express as delivery option and you will receive an email with the tracking number with details as soon as your order is dispatched.

If you are selecting self pick up option in store, a notification of "arrived" will be email to you when your order ready for pick up in store.  

Acceptance of Your Order

Acceptance of your order will be completed when we email you to confirm the goods have been dispatched. 

We reserve the right not to accept your order in the event, for example that we are unable to obtain authorization for payment within 7 calendar days; that shipping restrictions apply to a particular item; that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.  

Returns for Replacements  

Your satisfaction is important to us. If you have a concern about the quality of our product, please contact us via "Shop and Customer Comments" along with concerned order with product batch no., expiry date and product name & photo(s) and the reason(s) that you are dissatisfied.  

Any returns due to quality issues must contact us within 7 days of order picked/arrived.  Unfortunately, we do not accept product returns if you have changed your mind or don't like the scent.  

We may request you to return unused product before processing replacement. Any returns would be needed to send into our retail store located in Lai Chi Kok. 

Our team would here thank you for your understanding & support us.  Wishing you love your every moment.